How to Request IT Support

Outreach Information Services provides computing support to all faculty, staff, and students of Outreach and International Affairs. 

Each support request will generate a ticket for our records and to monitor the progress of your incident resolution or request fulfillment.

Once submitted, you will receive an email confirming your help request. You can reply to that email message or any responses you receive from our team.

Please do not directly email OIS staff about IT help requests. Because of the nature of our work and responsibilities, it is common for us to already be helping other users. When you contact us directly, you may not get a reply because the particular individual may already be on a task or in meetings.

If the message is sent to ois@vt.edu, all OIS staff gets a copy and there is a better chance that an available teammate can get to your request. Also do not CC OIS staff email directly as this creates duplicate help notifications, making it more difficult for us to efficiently reply to your assistance request.

If the nature of your problem is such that your computer is down and you have no other means to email us, calling us is entirely appropriate as we do not have a call center.

Our standard office hours are Monday through Friday, 8 a.m. to 5 p.m.